## Popular questions

What are the Terms and Conditions for my promotion?

Skincare Starter Set _Get your Skincare Starter Set when you subscribe to Cleanser, Serum, and Moisturizer.  Subsequent subscription orders will receive free shipping and 15% off. Offer subject to expire and valid only while supplies last. Exceptions may apply. For full details on our return policy, click_ [_here_](/content/faq/5f3da05bceb96c001a595c02?srsltid=AfmBOooXXVndv40KD8-xCvDPebp27m-fZwZkWTBnoxtPkmq6qfeX3WAl/index.html) _._

Haircare Gift with Purchase

_Get [1] free Satin Scrunchie Set when you subscribe to 3+ products in the same category (Haircare or Skincare). Enjoy a total of 60% off your first subscription order when you subscribe to haircare or skincare. Subsequent subscription orders will receive free shipping and 15% off. Offer is valid when your subscription order is placed by 8/12/2026 at 11:59 PM EST or while supplies last. Cannot be applied to previous orders or non-subscribed items. Not valid for accessories or digital gift cards._

## Popular topics

### Prose ingredients & formulas

All of our products are freshly mixed-to-order with a blend of clean ingredients. For a full list of everything we do and do not include in our formulas, visit our Ingredients Page.

### Order Processing, Shipping & Delivery

Everything you need to know about our order processing, shipping, and delivery.

### General questions

General questions about the Prose experience and products.

### Promotions and discounts

From our referral program to limited-time gifts, everything you need to know about Prose promotions.

### Returns & The Prose Promise™

Your products are covered by The Prose Promise™ — Love your first order (or it’s on us) within 30 days of the delivery date. Need help? Just ask.

### Order changes & cancellations

While we can't guarantee any changes, submit a request and we'll do our best!

### Gifting Prose

Questions about Digital Gift Sets and Prose Hairbrushes.

### Root Source® custom supplements

Everything you need to know about our customized, plant-based supplement system.

### Subscription & Membership

Everything you need to know about managing your subscription and the perks that come along with it.

### Accessories

Everything you need to know about Prose Candles, Brushes, and Hair Towel Wraps!

### Skincare

Everything you need to know about your custom, one-of-a-kind skincare formulas.

### Contact Us

Reach out to get in touch with our team of Pros.