Product FAQs & Customer Service Questions | Prose
Popular questions
What are the Terms and Conditions for my promotion?
Skincare Starter Set Get your Skincare Starter Set when you subscribe to Cleanser, Serum, and Moisturizer. Subsequent subscription orders will receive free shipping and 15% off. Offer subject to expire and valid only while supplies last. Exceptions may apply. For full details on our return policy, click here .
Haircare Gift with Purchase
Get [1] free Satin Scrunchie Set when you subscribe to 3+ products in the same category (Haircare or Skincare). Enjoy a total of 60% off your first subscription order when you subscribe to haircare or skincare. Subsequent subscription orders will receive free shipping and 15% off. Offer is valid when your subscription order is placed by 8/12/2026 at 11:59 PM EST or while supplies last. Cannot be applied to previous orders or non-subscribed items. Not valid for accessories or digital gift cards.
Popular topics
Prose ingredients & formulas
All of our products are freshly mixed-to-order with a blend of clean ingredients. For a full list of everything we do and do not include in our formulas, visit our Ingredients Page.
Order Processing, Shipping & Delivery
Everything you need to know about our order processing, shipping, and delivery.
General questions
General questions about the Prose experience and products.
Promotions and discounts
From our referral program to limited-time gifts, everything you need to know about Prose promotions.
Returns & The Prose Promise™
Your products are covered by The Prose Promise™ — Love your first order (or it’s on us) within 30 days of the delivery date. Need help? Just ask.
Order changes & cancellations
While we can't guarantee any changes, submit a request and we'll do our best!
Gifting Prose
Questions about Digital Gift Sets and Prose Hairbrushes.
Root Source® custom supplements
Everything you need to know about our customized, plant-based supplement system.
Subscription & Membership
Everything you need to know about managing your subscription and the perks that come along with it.
Accessories
Everything you need to know about Prose Candles, Brushes, and Hair Towel Wraps!
Skincare
Everything you need to know about your custom, one-of-a-kind skincare formulas.
Contact Us
Reach out to get in touch with our team of Pros.